Privacy Policy

Pro Cool Air Conditioning & Electrical | Effective Date: 20.03.2026

1. Introduction

Pro Cool Air Conditioning & Electrical (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store and disclose your personal information when you interact with our website or services.

2. What is Personal Information

“Personal Information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

3. Collection of Personal Information

3.1 How We Collect Information

We collect personal information when you:

Contact us via phone, email, or website
Request a quote or service
Submit a form on our website
Engage with us on social media
Do business with us

We may also collect information automatically through our website (cookies and analytics tools).

3.2 Types of Information We Collect

We may collect:

Name
Phone number
Email address
Business name (if applicable)
Job/service address
Details of requested services
Website usage data (IP address, browser type, pages visited)

3.3 Why We Collect Your Information

We collect and use your information to:

Provide air conditioning and electrical services
Respond to enquiries and provide quotes
Schedule and complete jobs
Send invoices and service updates
Improve our website and services
Comply with legal obligations

If you do not provide required information, we may not be able to deliver our services.

4. Use and Disclosure of Personal Information

We may disclose your personal information to:

Employees and contractors performing work
Suppliers and parts providers
IT service providers (e.g. website hosting, CRM systems)
Professional advisers (accountants, insurers)
Government or regulatory bodies where required by law

We do not sell or rent your personal information.

5. Cookies and Advertising

Our website may use cookies and tools such as:

Google Analytics
Google Ads (remarketing)
Meta (Facebook) Pixel

These tools help us:

Understand website traffic
Improve user experience
Deliver relevant advertising

Third-party vendors may use cookies to show ads based on your previous visits to our website.

Your Choices:

Google: https://adssettings.google.com
Facebook: https://www.facebook.com/adpreferences

You can also disable cookies via your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse and loss, unauthorised access, modification or disclosure.

7. Overseas Disclosure

Some of our IT service providers may store data overseas. We take reasonable steps to ensure they comply with Australian privacy laws.

8. Access and Correction

You may request access to or correction of your personal information by contacting us. We may require identification before providing access.

9. Complaints

If you have a complaint about how we handle your personal information, please contact us first.

If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: https://www.oaic.gov.au

10. Anonymity

Where practical, you may choose to interact with us anonymously or using a pseudonym. However, this may limit our ability to provide services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

12. Contact Us

Pro Cool Air Conditioning & Electrical

Email: admin@procool.com.au
Phone: 02 4932 7450
Location: New South Wales, Australia

02 4932 7450

admin@procool.com.au